Dear DotNet Jobs
I am Vanitha from Microsoft Staffing, Currently we are having an opening for -Microsoft CRM Admin (Exp. in IIS server Administration) - Bangalore location
Interested candidate can apply to a-varani@microsoft.com
Position: Support Engineer (Application)-Microsoft CRM Admin
Job Location: Bangalore, India
Role Opportunity: Permanent/Full Time/FTE
Shift Timings: Night Shifts ONLY (North American Shift-5:30 PM to 3:30 PM Approx)
Critical Exposure areas /SKILL SET (MS Dynamics CRM Admin Role)
IIS Server Administration- Expert
Active Directory Administration -Expert
SQL -Good to have
Networking -Good to have
Introduction
Microsoft CRM Dynamics is part of CSS (Customer Support Services) in the commercial space. Microsoft CRM Support is charged with providing technical support for small, medium, and large enterprises which are using the Microsoft CRM and or Microsoft CRM Online. As the Microsoft CRM Dynamics Support team we focus on Microsoft CRM and Microsoft CRM Online and the supporting stack technologies including Microsoft IIS Server, SQL Server, SQL Reporting Services, Active Directory, Exchange, and Windows Server. It also involves areas like Setup, Performance, Networking, Directory Services, SMS, and Clusters. These specialties require targeted collaboration as needed for issues to be resolved in a timely manner by engineers who have in-depth knowledge of the product area as well as great collaboration skills.
The Role
To provide phone and email based technical support to Microsoft Customers and Partners, while ensuring customer satisfaction with Microsoft Dynamics CRM and other Microsoft products.
TOP RESPONSIBILITIES
The candidate will be providing technical support for the Microsoft Dynamics CRM Support organization, including but not limited to Premier and Professional customer and partners.
He/she will act as the primary technical contact, and deliver advanced technical troubleshooting and problem resolution for Corporate Customers including, issues escalated to the highest level of management.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Collaborate with Technical Leads and escalation resources when appropriate.
The candidate will provide technical support including product technical training to peers as appropriate.
Candidate must be able to manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.
Basic Qualifications;
Working knowledge of the Microsoft technologies like IIS, SQL and SQL Reporting, SQL clustering, Active directory and Outlook.
Strong knowledge of operating systems including (Windows 2003 and 2008 Server, Windows XP, Vista and 7).
Superior Researching, Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.
Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development.
Outstanding written and verbal communication.
Prior customer service and or support experience required.
Works well independently and in a team environment.
Passion for technology and learning.
MCP Certified in at least one of the Microsoft Technologies is an added advantage.
Internet Information Services (IIS)- (Primary)
Candidate needs to have a working knowledge in IIS, including how to setup a website, host multiple websites on a single IIS server, manage site permissions, and configure bindings on the site. In addition, candidates must be able to distinguish between IIS authentication methods (Anonymous, Windows Integrated, etc) and understand how each authentication method works. Candidates must be familiar with configuring Service Principal Names for Kerberos authentication with IIS. Candidates must possess the ability to analyze IIS logs to troubleshoot issues, as well as to troubleshoot client connectivity/rendering issues (400, 401, 404, and 500 response codes from IIS).
Active Directory (Secondary)
Candidate needs to know how to setup/install active directory (dcpromo), join client machines to the domain, troubleshoot issues with joining client machines to the domain (connectivity between the client and domain, DNS name resolution, etc.), understand how to setup a Group Policy Object within Active Directory, as well as understanding how to determine if Group Policies are being applied to a computer or user. They should have a good understanding of Active Directory related tools, such as dcpromo, gpupdate, gpresult, resultant set of policies, adsiedit, and ldp.exe. The candidate should also have a good understanding of authentication, including an understanding of Kerberos, Service Principal Names, time synchronization, and the effects of logging out of a machine and back into the machine (renewal of Kerberos tickets).
Candidate should also have a good understanding of Active Directory administration and organization (forests, domains, trusts, sites, and replication).
Networking/DNS
Candidate must have good conceptual knowledge around networking technologies (TCP/IP) and DNS. Candidate should be able to explain DNS concepts, setup, and configuration (Forwarders, forward/reverse lookup zones, record types). They should understand how to troubleshoot networking-related issues, and understand the use of networking tools such as ping, tracert, nslookup, and telnet. Ability to capture network traces and analyze results is preferred.
Troubleshooting
Candidate must possess outstanding troubleshooting skills to assist in troubleshooting complex abstract situations. Outstanding reason and logic are instrumental in a candidate being successful in this role. A candidate with good skills in this area will be able to quickly isolate an issue, eliminating possibilities in an efficient manner.
SQL Server
Candidate must have a good understanding of SQL development activities in addition to SQL administration. Candidate must be familiar with SQL Connectivity (ports, setting up ODBC connections), TSQL (SELECT statements to retrieve data from a database), SQL Server Management Studio for administrative tasks (such as Backup/Restore, changing processor affinity, changing RAM allocation, browsing tables/views, configuring security, etc). Experience with SQL Server Profiler is a plus.
Reporting to: Team Manager
Thanks & Regards,
Vanitha
Talent Acquisition - Sourcing-IMEA
Microsoft GTSC
Email: a-varani@microsoft.com
