| | The sender of this email is registered with Naukri.com as Metmox Software Solutions India Pvt. Ltd.. To respond back directly to the Employer, please click on Reply button, or send an email to jayasri@metmox.com | | | | Dear Candidate,
You are receiving this mail because the recruiter considers your profile to be suitable for the following job opportunity posted on Naukri.com, and would like you to apply for the job.
The details of the job are the following: | | | | Apply Now | | | | Job Synopsis | | | | | Technical Lead- Server Management Operations | | Company: | | Metmox Software Solutions India Pvt. Ltd. | | Experience: | | 7 to 12 yrs | | Location: | | Hyderabad / Secunderabad | | | | | | Job Description | | | | Responsibilities
Manage team of Server Engineers for 24/7 operations.
SPOC for customers, team and company executives.
Manage and Maintain SLAs , KPIs, Reports.
Over all responsible for the functioning and performance of the project.
Provide innovative solutions to best manage the growing infrastructure of the customers.
Resolve the majority of complex configuration problems by troubleshooting and simulation.
Deep technical problem isolation and resolution capability
Strict adherence to the use of the ticketing system for ALL incidents, changes and problems.
Escalation to Vendor (Level 4) support when required to ensure Service Level Agreements are met.
Ability to correlate incident trends into problem management and execute permanent fixes.
Timely generation of customer facing incident reports (within 3 business days of incident)
Execute monthly patch management research, reports and implementation on system infrastructure.
Facilitate generation of monthly operational reports for presentation to customers.
Conduct regular live client support visits to maintain technical relationship, review operational reports, assess general IT infrastructure health.
Conduct trend analysis on top 5 failure modes and diagnose to full root cause corrective action.
Conduct regular technical meetings with clients to address any trends or outstanding open issues
Provide lab simulation and inter-operability and compatibility testing for new builds
Define an action plan for troubleshooting / resolution
Analyze troubleshooting techniques output, diagnose problems remotely
Must maintain the highest level of industry certification and knowledge.
Ability to architect, build, maintain, and enhance our current managed service offerings and infrastructure.
Technical Background
10+ years of service provider technical support of enterprise Windows environments with domains, multiple sites and centralized services
5+ years of experience implementing complex virtualization solutions using VMware vSphere with clustered storage, with high availability capabilities such as vMotion, fault tolerance and SRM
Demonstrated experience using an ITIL based ticketing systems.
Demonstrated track record of service level management.
Demonstrated Root Cause Correct Action analysis, report generation, and presentation to customers.
Demonstrated project timeline management skills.
Demonstrated ability to drive continuous improvement through innovation and change.
Demonstrated customer facing support experience.
MCSA, MCSE or MCITP certifications (Windows 2008 or higher)
VCP-5 VMware certification. Preferred
ITIL Certified and PMP Preferred
Experience in working with Large Global customers is desired. | | Role: | | Project Lead | | Role Category: | | Programming & Design | | Industry Type: | | IT-Software / Software Services | | Functional Area: | | IT Software - Application Programming, Maintenance | | Keywords: | | Server Management |
| | | | Desired Candidate Profile | | | | | Education: | | (UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Postgraduate, Post Graduation Not Required) AND (Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required) | | | | | | Company Profile | | | | Metmox Software Solutions India Pvt. Ltd. | | | | www.metmox.com | | | | Job Sent by | | |  | Jayasri Company HR Metmox Software Solutions India Pvt. Ltd. Hyderabad / Secunderabad Follow my job updates | | | | | | | | | | | Regards,
Jayasri Reddy
Metmox Software Solutions India Pvt. Ltd.
Number: 040 - 23327586
Apply Now | | | | | | You are receiving this e-mail because your profile contained one or more of the following words that the recruiter searched on: " Technical lead ", " Technical Knoledge ", " SCOM ", " SCCM ", " Active Directory ", " VMware ", " Windows Server ", " ITIL "
| | | | Is this job relevant to you? Yes No | | | |
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