Job | World's largest Digital Workforce Provider - Hiring for Technical Lead-Support

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Vikram Bhardwaj Manager, Human Resources Automation Anywhere Vadodara / Baroda Follow my job updates

Experience required for the Job: 9 - 14 years Annual Salary of the Job: 0.00 - 16.00 Lacs Job Location: Bengaluru/Bangalore Apply Now    Reply Dear DotNet Jobs, Responsibilities: • Lead and prioritize the Application Support teams workload • Manage and Own the Problem Management Process • Develop, coordinate and promote the effective functioning of problem management activities across support teams • Provide technical leadership & input to application/infrastructure scalability • Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis • Maintain application monitoring, performance tuning, and testing • Ensure there are robust procedures and processes within the application support function remit • Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). • Maintain good working relationships with internal departments as well and hosting providers • To examine potential areas for Service Improvement and raise proposals with the Manager • Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service • Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems • Share/spread knowledge with team members as well as internal teams (client services, service desk, development) • Pro-active in maintaining and increasing the teams and your own technical knowledge • Identify training needs or requirements for yourself individually and for the team • Coach and develop team members Skills: • Bachelor’s degree in Information Technology, Computer Science or equivalent • Proven working experience in Enterprise technical support • Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments. • Basic knowledge of Database, VB/Java scripting, Excel macros • Basic knowledge of Active Directory, Windows Server 2012 onwards, Cluster • Strong problem-solving and multi-tasking skills • Excellent client-facing skills • Excellent listening skills • Excellent written and verbal communication skills • Ability to speak and write clearly and accurately • 24 x 7 rotating shifts Regards, Sandeep Singh Talent Acquisition Team Is this job relevant to you? Yes No Your feedback would help us in sending you the most relevant job opportunities Disclaimer: The sender of this email is registered with naukri.com as Automation Anywhere Software Pvt ltd (aalap.desai@automationanywhere.com, Ground Floor (North West Part), Alembic Business Park Premises,Alembic Road, Gorwa, VADODARA, Gujarat - 390003) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. If you consider the content of this email inappropriate or spam, you may: Forward this email to: compliance@naukri.com or you can Block this Company from searching your resume in the database. Please Note: This mail is a private message from the recruiter. We have enabled auto login for your convenience, you are strongly advised not to forward this email to protect your account from unauthorized access. Advisory: Please do not pay any money to anyone who promises to find you a job. This could be in the form of a registration fee or document processing fee or visa charges or any other pretext. The money could be asked for upfront or it could be asked after trust has been built after some correspondence has been exchanged. Also please note that in case you get a job offer or a letter of intent without having been through an interview process it is probably a scam and you should contact compliance@naukri.com for advise. Update Your Resume Now to be on the top of Employer's Resume Search Create your own job alert to receive similar jobs directly in your inbox. Your Resume has only 30 seconds to impress a Recruiter. Get your resume written by Experts. Call 1800-3010-5557 now! (Toll-Free)