Tuesday, 21 August 2018

Job | World's largest Digital Workforce Provider - Hiring for Technical Lead-Support

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Vikram Bhardwaj

Manager, Human Resources
Automation Anywhere
Vadodara / Baroda

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Experience required for the Job: 9 - 14 years
Annual Salary of the Job: 0.00 - 16.00 Lacs
Job Location: Bengaluru/Bangalore


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Dear DotNet Jobs,

Responsibilities:
• Lead and prioritize the Application Support teams workload
• Manage and Own the Problem Management Process
• Develop, coordinate and promote the effective functioning of problem management activities across support teams
• Provide technical leadership & input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application monitoring, performance tuning, and testing
• Ensure there are robust procedures and processes within the application support function remit
• Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments as well and hosting providers
• To examine potential areas for Service Improvement and raise proposals with the Manager
• Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
• Share/spread knowledge with team members as well as internal teams (client services, service desk, development)
• Pro-active in maintaining and increasing the teams and your own technical knowledge
• Identify training needs or requirements for yourself individually and for the team
• Coach and develop team members
Skills:
• Bachelor’s degree in Information Technology, Computer Science or equivalent
• Proven working experience in Enterprise technical support
• Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.
• Basic knowledge of Database, VB/Java scripting, Excel macros
• Basic knowledge of Active Directory, Windows Server 2012 onwards, Cluster
• Strong problem-solving and multi-tasking skills
• Excellent client-facing skills
• Excellent listening skills
• Excellent written and verbal communication skills
• Ability to speak and write clearly and accurately
• 24 x 7 rotating shifts


Regards,
Sandeep Singh
Talent Acquisition Team
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