Pegasystems, the leader in business process management solutions and a leading provider of CRM solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition is hiring for the following job opening:
Experience: 9-12Yrs
Designation:Tech Lead
Work Location: Hyderabad
Skills
The Tech Lead is a key technical role within Global Customer Support (GCS). Tech Lead work closely with other members of GCS to ensure cases are prioritized appropriately and are being worked most efficiently.Tech Lead use GCS"s standard processes, procedures, and methods to do so.
As the 'point of entry' for Service Requests (SRs) into GCS, Tech Lead focus first on quickly and effectively clarifying customers" issues. Once issues are clarified, Tech Lead will either continue to drive them to resolution or route them to others in GCS for further work.
Technical Skills:
* Good Experience in Java/J2EE, Webservices technologies
* Experience in Application Servers (Installation/Configuration/Deployment)
* Experience in Clustering configuration, Connection pooling, Serialization Mechanism
* Experience in troubleshooting and Debugging
* Good aptitude and troubleshooting skills
* Experience in UI Technologies (HTML , CSS, Javascript)
* Excellent communication
Job Overview
A Principal Technical Solutions engineer is expected to
* Quickly and effectively clarify cases entered though GCS"s standard entry channels.
* Qualify and resolve cases as time and technical capability allows.
* Follow GCS"s case management practices, including meeting all SLAs and making sure cases are kept up to date in PegaSupport.
* Demonstrate clear, concise, and effective communication to customers and within Pegasystems.
* Provide feedback to the Documentation, Engineering and Product Management teams to improve the quality of our product and documentation.
Other responsibilities as required
* Accountable for technology work and customer communication for support requests in his/her work list
* Responsible for maintenance of GCS process compliance
If interested, please share your updated profile with the following details to muheelan.govindaraju@in.pega.com
Total Exp:
Rel Exp:
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Experience in working on Java/J2EE Support projects (Y/N) :
Willing to work on a Support Role on Java technologies on PRPC Platform (Y/N):
Must be Willing to work in Morning & Noon (Y/N) :
Must be Available for F2F interview on Weekdays between 10PM- 6PM (Y/N):
Best Regards,
Muheelan | HR- Talent Acquistion | Pegasystems Inc.
Office Tel: +91-80-33143400 | E-Mail: muheelan.govindaraju@in.pega.com
Build for Change | www.pega.com
