Greeting from Bangalore Secretary Services !!!
We have Urgent openings for Level 3 IT Tech Lead with Client
Monday-Saturday
Our Job Location will be: Vadodara, Ahmadabad, Hyderabad, Pune, Bangalore, Delhi & Mumbai.
Working Days - 5 Days a week ( If candidates works in the weekend then he will get a day off on weekdays)
Office Timings: US Shift(6 AM-4 PM , 8 AM- 6 PM ,9 AM-7 PM)
⢠Must have:
⢠⢠ITIL v3 Foundation - Intermediate knowledge
⢠⢠VMware ESXi & Hyper-V â" Intermediate knowledge
⢠⢠Windows 7, 8 and/or 10 (preferred) â" Expert knowledge
⢠⢠Active Directory - Expert knowledge
⢠⢠Windows Server 2003/2008/2012 R2/2016 R2 - Expert knowledge
⢠⢠Group Policies (GPOs), DNS, DHCP, TS, IIS - Expert knowledge
⢠⢠Firewall Administration - Expert knowledge
⢠⢠Microsoft Server and Exchange Migration - Expert knowledge
⢠⢠Server Backup & Virtualization Management - Expert knowledge
Job Description
⢠⢠Co-ordinate with inter/other department, internal team, clients and vendors for any IT related requests/requirements/issues
⢠⢠Ensuring quality services are delivered within SLA & Time Estimating
⢠⢠Manage Escalations from both internal team and client
⢠⢠Managing transition phase of transferring the functional, technical and procedural knowledge to maintain and support organization
⢠⢠Activity Planning and Sequencing: Delegate tasks and responsibilities to appropriate personnel
⢠⢠Monitoring and Reporting Progress, Creating Charts and Schedules: Analyze status report and troubleshoot problem areas
⢠⢠Resource Planning: Coach, mentor and motivate team members
⢠⢠Train employees across multiple departments on server operations, monitoring, reporting
⢠⢠Manage Escalations from both client and internal team.
⢠⢠IT Audits, Report and Monthly/Quarterly meetings for Business improvement and achievements
⢠⢠Technical abilities include but not limited to an advanced understanding of Windows, Mac OSX IOS, android operating systems, Fixed Function terminals (FFT), hardware, software, network operating system problems.
⢠⢠Proficient with Active Directory, Windows Registry, Exchange 365, and Microsoft Office as well as Office 2011 & Office 2016 for MAC.
⢠⢠Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.
⢠⢠Extensive knowledge of WAN, LAN and WLAN networking
⢠⢠Experience with configuring business-class firewalls and VPNs
⢠⢠IT experience with the following software platforms a plus: Shadow Protect, Datto, Sage Time Slip, Salesforce, SharePoint, Millennium, Master Builder, CCH, Oasis, QuickBooks, fishbowl etc.
⢠⢠Proactive monitoring of applications and services using Remote Monitoring and Management tools to ensure high availability and to meet service level agreements.
⢠⢠Handle all information, whether written or verbal, in a confidential and professional manner and in compliance with HIPAA standards and regulations.
⢠⢠Manage internal IT management software system, patch management tools and PSA tools
Interested Candidate sent your updated CV to stephy@bangaloresecretary.com