Hi,
Warm Greetings!
This is Ramya from Microsoft Staffing team.
We had your candidature in our database for Support Engineer -IIS/ASP profile.
Job Location: Bangalore.
This position requires working in Nightshifts.
If you are interested, please reply back with your updated resume to a-rahr@microsoft.com .
Job Description:
Technical Support Engineer – IISASP
Are you passionate about helping customers achieve more? Do you love working in an environment that encourages you to take risks? Would you like to join an elite and distinguished team? Do you want to help us accelerate our own transformation towards a digital organization?
If so, the Technical Support Engineer position in the Microsoft Customer Service and Support Organization is a unique career opportunity for you!
As Technical Support Engineers, we provide an excellent technical support experience to our Enterprise customers both on premise and in the cloud. From problem identification to full resolution, we own and handle technical customer issues. Experience in this role will provide great opportunities to interact with beta versions, collaborate with product group teams and improve future versions of Microsoft products as a subject matter expert.
At Microsoft, we share knowledge, experiences, and resources to help each other achieve our career goals and grow both professionally and personally. As a member of our team, you will grow professionally through coaching with experienced mentors and over time, you will become a mentor yourself. Mentoring allows you to learn from the experiences of professionals within and outside of your own area of expertise, and to build a network to help find opportunities that can promote your development.
We seek out people from diverse backgrounds and encourage them to approach challenges unconventionally. People who:
· Are curious and intuitive in their approach
· Are eager to tackle complex issues
· Have a fresh and diverse perspective
· Like to collaborate in multicultural environments
· Have a passion for technology and continuous learning
· Have a genuine desire to help people do their best
The Role:
The Support Engineer - Developer Support acts as the primary technical contact, and delivers advanced technical troubleshooting support and problem resolution for Enterprise Customers, including issues escalated to the highest levels of Management. You would be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. A Support Engineer primarily works with external developers (Customers) who use Microsoft Technologies
Responsibilities:
· Supporting Enterprise customers on phone and remotely
· Scoping and documenting customer scenarios, potential causes and troubleshooting steps
· Effectively communicating with customers and stakeholders
· Identify, confirm, escalate bugs and provide appropriate alternate implementations/ techniques in Microsoft’s products reported by external developers.
· Identify issues that occur frequently and help create a knowledge base article to solve/workaround that issue.
Candidates’ Profile:
· Strong knowledge and experience in .Net Framework, ASP.NET,
· VB.NET.
· Good knowledge gained from experience in ASP.NET
· programming.
· Basic understanding of Web servers like IIS, wrt
· configuration, deployment, etc is a definite plus.
· Good understanding of the concepts of Operating Systems
· and networking is required
· MCP Certified in at least one of the Microsoft Programming
· Technologies is an added advantage
· Experience of at-least 2 years in the technical
· environment mentioned above is desirable.
· Good English Communication Skills - Spoken and Written
· (including technical writing)
· Strong Trouble Shooting and problem solving skills
· Excellent customer Service skills and effective learning
· skills
Critical Exposure areas:
· Knowledge and experience with .Net Framework, ASP.NET,
· VB.NET and
· Webservers - IIS
· Expertise in atleast - C#, ASP, VB6, COM, DCOM, RDBMS
· Industry programming experience in building Windows or
· Internet applications
· Trouble shooting skills
Reporting to: Support Eng Manager
The position requires working in EVENING / NIGHT SHIFTS and providing VOICE-BASED SUPPORT
One Microsoft, One Services
Microsoft Services, with over 21,500 employees worldwide, is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. We are the voice of support services, the trusted advisor of consulting services, and the source of the world’s best enterprise strategies. Simply put, Services helps customers and partners get the most out of their technology investments. For more information, visit www.microsoft.com/Services.
Join us as a Technical Support Engineer for Visual Studio Setup and be one who empowers billions!
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.