Hi DotNet Jobs,
Greetings from Naukri. com.!!
We all know in this competitive scenario everyone is growing so fast. And in order to cope up with ever changing environment, it is imperative to tap the current opportunity before its being taken over by someone else. Here is an opportunity for you; your profile has been shortlisted from Naukri.com job portals.
Below are the details FYR:-
Company Name – Microsoft India (R&D) Private Limited
Job Location – Bangalore
Experience – 3 -10 Years
Job Description:-
The Role
To provide phone and email based technical support to Microsoft Customers and Partners, while ensuring customer satisfaction with Microsoft Dynamics CRM and other Microsoft products.
TOP RESPONSIBILITIES
Ø The candidate will be providing technical support for the Microsoft Dynamics CRM Support organization, including but not limited to Premier and Professional customer and partners.
Ø He/she will act as the primary technical contact, and deliver advanced technical troubleshooting and problem resolution for Corporate Customers including, issues escalated to the highest level of management.
Ø Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
Ø Collaborate with Technical Leads and escalation resources when appropriate.
Ø The candidate will provide technical support including product technical training to peers as appropriate.
Ø Candidate must be able to manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved.
Basic Qualifications;
Ø Working knowledge of the Microsoft technologies like IIS, SQL and SQL Reporting, SQL clustering, Active directory and Outlook.
Ø Strong knowledge of operating systems including (Windows 2003 and 2008 Server, Windows XP, Vista and 7).
Ø Superior Researching, Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills
Ø Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.
Ø Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development.
Ø Outstanding written and verbal communication.
Ø Prior customer service and or support experience required.
Ø Works well independently and in a team environment.
Ø Passion for technology and learning.
Ø MCP Certified in at least one of the Microsoft Technologies is an added advantage.
The position requires working in NIGHT SHIFTS and provides VOICE-BASED SUPPORT.
If interested, Kindly share your Updated CV with below details ASAP.
| Company | Comm rating | DOB | Location | Total Exp | Education Qualification | CTC | ECTC | Notice Period | Are you open for night shift | Voice Support(Yes) or (No) | Have you applied in 6Months with Microsoft |
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Best Regards,
Arpita Srivastava
Naukri.com (E-Hire)
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